Shipping
Delivery times depend on your location. Here are the estimated timeframes:
Within Australia:
- Standard shipping: 2-6 business days
- Express shipping: 1-3 business days (available at an additional cost)
International Orders:
- USA, Canada, UK, Germany, New Zealand: 4-10 business days.
- Delivery times may vary depending on your country’s customs & postal service.
For more precise delivery estimates, you can always track your order using the AusPost tracking service here.
We offer free standard shipping worldwide! To most major countries. Whether you're in Australia, USA, UK, Germany, New Zealand, we've got you covered. Express shipping is also available for an additional fee, and the cost will be displayed at checkout.
Once your order is processed and shipped (usually within 1-2 business days), you will receive an email with a tracking number. You can track your order using the provided link sent to your email, or visit the AusPost tracking page here. If you have trouble tracking your order, feel free to email us at contact@porepurpose.com.
If your package is delayed or lost during shipping, please reach out to us as soon as possible at contact@porepurpose.com. We'll help resolve the issue and ensure you receive your order. If the delay is caused by an incorrect address or absence at the delivery location, any reshipping fees will be the responsibility of the customer.
For orders within Australia, if you need to change your delivery address after placing your order, AusPost offers the ability to redirect parcels while in shipment if you have an AusPost account and it’s linked to the email address you used to purchase our skincare products. You can learn more about this service and how it works here.
For international orders, once your package has shipped, we are unable to assist with changing the delivery address.
Product
Yes, Pore Purpose Glow Of Nature Face Oil is made with natural, skin-friendly ingredients and is free from harmful chemicals.
Yes, Pore Purpose Glow Of Nature Face Oil is formulated with natural, gentle ingredients that are suitable for most skin types, including sensitive skin. However, we always recommend performing a patch test on a small area of your skin before using any new skincare product.
No, Pore Purpose Glow Of Nature Face Oil is free from harmful chemicals. It contains no:
- Sulphates
- Parabens
- Phthalates
- Synthetic Preservatives
- Artificial Colours & Fragrances
- Mineral Oils
- Silicones
- Drying Alcohols
Yes! Pore Purpose Glow Of Nature Face Oil is:
- Vegan: Made without any animal-derived ingredients.
- Cruelty-Free: We do not test our products on animals.
Pore Purpose Glow Of Nature Face Oil is proudly made in Australia, following high standards of quality and safety.
Return & Refund
We accept returns for products within 30 days of ordering. To be eligible for a return:
- Products must be unused, unopened, and in their original packaging.
- Due to the nature of skincare products, items that have been opened or used cannot be returned for hygiene reasons.
- If your product arrives damaged or defective, we will replace or refund the item at no additional cost.
You can read more about our return and refund policies here.
Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved. If approved, the refund will be processed to your original payment method. Please note that it may take 5-10 business days for the refund to reflect in your account depending on your bank or credit card provider.
Due to the nature of our products, the following items cannot be returned or refunded once opened:
- Opened/
- Gift cards
- Products purchased on sale or with a discount
For any further questions, feel free to reach out to us at contact@porepurpose.com. We're here to help!
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.